Key Re-Program gone wrong

[daveb1089]

You might want to go back in tomorrow, give that receptionist a slap and and demand to see the Parts/Service Manager and suggest to him that you will be seeing him in court if you are not reimbursed toot sweet with a refund plus you will also claim for loss of earnings due to their cock up.

[daveb1089]

Name and shame!!!

[0011728]

Legal Beagles is a very good site to get some free legal advice. They helped me loads in my case against an online broker. I would check them out

[0011728]

ColinAlbright, on 18 November 2014 - 07:27 PM, said:
Thanks there, I'll check them out...., I could do with all the help I can here.... , I hate all this legal stuff..



I posted my issue in this section: http://www.legalbeag...y.php?126-Legal



Post as much info as you can about the case, what was originally discussed about work to be carried out, what went wrong, what they have said to you and how they have said it etc etc. Just remember to stick to the facts



Shouldn't be long before someone replies with advice or guidance.



Good luck and hope you get it sorted soon.

[0011728]

No problem as we're all here for each other Colin, and maybe one day you'll be able to help others on the site.



Good luck and keep us posted how you are getting on

[exclusiv.]

Good luck getting sorted Colin,I can imagine your frustration

[0011728]

Colin, you may find this useful regarding your rights.



http://www.advicegui..._or_service.htm

[0011728]

Have you paid by credit card?



If you pay for the repair or service by credit card, and if the work costs more than ?100, you are protected by s.75 of the Consumer Credit Act 1974. Section 75 makes the card provider as responsible as the dealer if something goes wrong. You are entitled to take action against the dealer, the card provider or both.

[Kervaig]

wrong on so many counts, good night

[0011728]

CHUDLEIGHPAUL, on 18 November 2014 - 10:32 PM, said:
Technical details don't come into this, the dealer made a contract with Colin to program a key supplied by him. They failed to carry this out, and in the process rendered his car undrivable. He doesn't have to prove negligence, it is simple breach of contract, and as such he entitled to damages for that breach.



Exactly how I see it too

[0011728]

Divinell, it is not about suing, it is about seeking resolution and knowing your rights. You only threaten to sue if you don't agree a resolution.



Colin, if you have to write to the garage you should use the link below to a letter template



http://www.which.co....ile-at-a-garage



I am not a legal expert but it would seem to me Colin's case is strong and by using his legal rights approriately should get this matter resolved to his satisfaction and at no cost to himself - on the proviso he mitigates his costs.

[0011728]

For consumer contracts the terms and conditions should be fair for both parties. If it isn't, it can be deemed unfair.



https://www.gov.uk/g...4426/oft311.pdf

[0011728]

dvinell, on 18 November 2014 - 11:13 PM, said:
I think we are not a million miles away ... I am saying that actual legal action should be a last resort.

Resolution through pressure from VX, writing a good letter, negotiation, should be the first attempt.



Unless it can be proved that there is a problem with Vauxhall's systems then it is down to the dealer and not Vauxhall to deal with Colin's claim. The dealer may approach vauxhal to mitigate their liability.

[daveb1089]

Yes, go get them cowboy!!!

[daveb1089]

Good to hear it is on the way to being resolved. Good fortune with the last part, but with what has happened before, you might just have a fight on your hands. Next time use the other garage!!!