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  • Just an update.

    So if you have Dual-SPP come up in your bluetooth list the think diag is broken...

    I dont know if anyone else has had this problem but i now have to check another device with it or i have to pay for a new one... the plug in isnt even 2 years old and has barely been used, i mean what the hell!

    Reliability issues or some sort of coding wrong here. Im godsmacked!

    Sent from my SM-G935F using Tapatalk

    Comment


    • Please could you send us your serial number via the website contact form so that we can look at the issue and warranty for you. I have not come across "Dual-SPP" in the bluetooth list before but we of cource want to help you sort this problem out.
      Thinkdiag - Turn your smart phone into a OE level diagnostic tool for your car brand, ThinkDiag is bi-directional and supports manufacturer specific code reading, special functions, actuation tests and live data.
      All members of this forum get a 10% discount from my website https://www.Thinkdiag.co.uk . Please contact me for a discount code as they are unique.

      Comment


      • Originally posted by ThinkDiag View Post
        Please could you send us your serial number via the website contact form so that we can look at the issue and warranty for you. I have not come across "Dual-SPP" in the bluetooth list before but we of cource want to help you sort this problem out.
        Ive been through support over the last few days taking screenshots etc I just cant get it to connect but im trying another phone tonight fingers crossed its my Phone as i can manage that.

        I can send details via PM

        Sent from my SM-G935F using Tapatalk

        Comment


        • Please update us via the https://thinkdiag.co.uk/contactus.php on our website, i think you have been speaking to Thinkcar as i cant remember this conversation. Once you have sent your ticket i will be able to pull your details from this and then take over helping you personally over email. If it is though our system it will help me keep track of where we are at.
          Thinkdiag - Turn your smart phone into a OE level diagnostic tool for your car brand, ThinkDiag is bi-directional and supports manufacturer specific code reading, special functions, actuation tests and live data.
          All members of this forum get a 10% discount from my website https://www.Thinkdiag.co.uk . Please contact me for a discount code as they are unique.

          Comment


          • Originally posted by ThinkDiag View Post
            Please update us via the https://thinkdiag.co.uk/contactus.php on our website, i think you have been speaking to Thinkcar as i cant remember this conversation. Once you have sent your ticket i will be able to pull your details from this and then take over helping you personally over email. If it is though our system it will help me keep track of where we are at.
            Have done so now, thank you!

            Sent from my SM-G935F using Tapatalk

            Comment


            • I am trying to log onto the app but keeps telling me user expired. Only got it October last year on the 3 year plan. I have uninstalled the app and reinstalled and done a password reset but no joy any ideas?

              Sent from my moto g 5G using Tapatalk

              Comment


              • All fixed. E mailed customer support last night and Emma got back to me this morning and got everything reset for me. Top service I have to say especially on a Sunday

                Sent from my moto g 5G using Tapatalk

                Comment


                • Originally posted by ThinkDiag View Post
                  Please update us via the https://thinkdiag.co.uk/contactus.php on our website, i think you have been speaking to Thinkcar as i cant remember this conversation. Once you have sent your ticket i will be able to pull your details from this and then take over helping you personally over email. If it is though our system it will help me keep track of where we are at.
                  Hi, are there any updates? Ive sent everything over to Emma but have not heard anything back.

                  Thank you

                  Sent from my SM-G935F using Tapatalk

                  Comment


                  • Originally posted by Sean110 View Post
                    Hi, are there any updates? Ive sent everything over to Emma but have not heard anything back.

                    Thank you

                    Sent from my SM-G935F using Tapatalk
                    As discussed on email just message us when you are ready to take our offer on the new device and we are happy to help.
                    Thinkdiag - Turn your smart phone into a OE level diagnostic tool for your car brand, ThinkDiag is bi-directional and supports manufacturer specific code reading, special functions, actuation tests and live data.
                    All members of this forum get a 10% discount from my website https://www.Thinkdiag.co.uk . Please contact me for a discount code as they are unique.

                    Comment


                    • Originally posted by ThinkDiag View Post

                      As discussed on email just message us when you are ready to take our offer on the new device and we are happy to help.
                      Shoutout to Emma and Will for sorting me out a new deal on an new device. Top notch, cant fault there after service!

                      Many Thanks!

                      Sent from my SM-G935F using Tapatalk

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