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Flywheel / Slave Cylinder issues
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The old wear and tear excuse.
There is no way they can tell from pics if the flywheel is or has been rattling. There chancing there luck as others have said.
What’s the garages opinion as it’ll be them they’ll submit a report to the warranty company I’d think.
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Originally posted by Ben987 View PostDoes the damage look as though it’s been going on for a long time or could it just have easily been done in a few miles driving?
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Flywheel / Slave Cylinder issues
So I’ve been into Halfords today and can confirm that no bolts have sheared off, however there is damage to a few of the heads. I assume that’s from ball bearings flying around?
AutoProtect have told me that I will need to get an independent engineer report from somewhere like DEKRA at my expense (£199). They’ve said that if it lands in my favour, they will reimburse the cost of the report, if not I’m out of pocket the £199.
They have also said that Halfords will need to reject the claim, which currently covers the slave cylinder, and then they will re-assess once the report is done. This means that the whole claim could then be rejected (they’re currently covering about half the cost) and I could be even worse off.
They are now claiming that the heat spots on the flywheel are clearly long standing ones which have caused the failure. While I understand there will be wear and tear to any vehicle part the second it’s used, I don’t understand how a warranty company can differentiate between wear and tear causing the damage and failure of the item in situations like this.
Feel as though I’ll put the report in, it’ll come back as damage due to the slave cylinder fault and they’ll still find a way to wangle out of it and I’ll be £199 down...
I took a few more photos earlier and they’re holding the parts.
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Looks like the warranty isn't worth the paper it's printed on.
When I bought my car, a month or so after it, the clutch was slipping.
Contacted the garage and they arranged for the car to go into Woods Garage in West Calder (VX dealer).
I got a phone call 3 days later to tell me the full clutch kit had been renewed as it looked as if it was worn and causing the issue.
No it's or buts - they rectified it instantly.
That's the kind of warranty that should come with every 2nd hand car.
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Originally posted by Ben987 View PostSo I’ve been into Halfords today and can confirm that no bolts have sheared off, however there is damage to a few of the heads. I assume that’s from ball bearings flying around?
AutoProtect have told me that I will need to get an independent engineer report from somewhere like DEKRA at my expense (£199). They’ve said that if it lands in my favour, they will reimburse the cost of the report, if not I’m out of pocket the £199.
They have also said that Halfords will need to reject the claim, which currently covers the slave cylinder, and then they will re-assess once the report is done. This means that the whole claim could then be rejected (they’re currently covering about half the cost) and I could be even worse off.
They are now claiming that the heat spots on the flywheel are clearly long standing ones which have caused the failure. While I understand there will be wear and tear to any vehicle part the second it’s used, I don’t understand how a warranty company can differentiate between wear and tear causing the damage and failure of the item in situations like this.
Feel as though I’ll put the report in, it’ll come back as damage due to the slave cylinder fault and they’ll still find a way to wangle out of it and I’ll be £199 down...
I took a few more photos earlier and they’re holding the parts.
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The warranty company is singing that famous song " fair wear and tare "
Maybe they shoukd do there own version and bring out as a Christmas number 1 .
I suggest Tony Hadley or Dick-van-Dyke could sing it .
.K.M.P.C.U
YEEEEEEEEHAAAAAAAAA
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Problem is everything is ware and tear on cars, DMF/clutch/ bearings ect., if you just bought the car and done let's say 2k miles then you can argue and most likely they will just pay, but if you have been driving this car for while is going to be very difficult to get money out of them. Is not something you want to hear.
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Originally posted by Weccu View PostThey sure know how to play this game....and I don't know how this works there, but I would do this: Get that car repaired in that place at your own cost and get receipt, so you get the car back. Get that report and if there really was no rattling before, it will come out in your favour. Then claim all the money back (you have receipt from "their" repair garage and from that report) and change the insurance company as fast as you can.
Thanks everyone for all the help and advice!
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Originally posted by Ben987 View PostSo I’ve been into Halfords today and can confirm that no bolts have sheared off, however there is damage to a few of the heads. I assume that’s from ball bearings flying around?
AutoProtect have told me that I will need to get an independent engineer report from somewhere like DEKRA at my expense (£199). They’ve said that if it lands in my favour, they will reimburse the cost of the report, if not I’m out of pocket the £199.
They have also said that Halfords will need to reject the claim, which currently covers the slave cylinder, and then they will re-assess once the report is done. This means that the whole claim could then be rejected (they’re currently covering about half the cost) and I could be even worse off.
They are now claiming that the heat spots on the flywheel are clearly long standing ones which have caused the failure. While I understand there will be wear and tear to any vehicle part the second it’s used, I don’t understand how a warranty company can differentiate between wear and tear causing the damage and failure of the item in situations like this.
Feel as though I’ll put the report in, it’ll come back as damage due to the slave cylinder fault and they’ll still find a way to wangle out of it and I’ll be £199 down...
I took a few more photos earlier and they’re holding the parts.
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