Ok, so I've had the car now for 3 months.
The dealership I bought the car from is of no help, at first they said if they sent the car for diagnostics to two places and they came back showing no faults, they'd change the car out of a goodwill gesture.
Well, that was a lie, wasn't it!
As was when they sold me the car, telling me they'd have a spare wheel and kit ordered for me. I've been chasing them up about this since I bought it, still don't have it.
On the day of collecting it, I drove to work, noticed the MPG was awful, turns out I had a slow puncture. Rang the garage, the told me they couldn't get me booked in for 3 days! I just picked the car up! So fantastic start, eh?
So I had to use the inflation kit. Now I have no way to fix or change to a spare/inflate if god forbid it goes flat again.
Handbrake is intermittent, it doesn't always engage first time when you pull the electric switch. Sometimes have to pull it at least 3 damn times for it to work. Its rolled a few times, one of the times, its rolled on my drive and smashed into my gate, causing damage to the rear bumper. Another time, it rolled with my 1 year old son in the car, still in his car seat.
Was meeting my mum in town, parked up, applied the handbrake. Got out to get his pram out the boot and my mum got out to get him out the car seat. As I'm walking to the back of the car, it begins to roll. I rush back to the front and hop in, applying the handbrake again. Garage I bought it from don't care, even though today they saw the issue first hand of it not applying first time you pull it being intermittent.
Radio likes to freeze and lock up. I have to take my key out the ignition, open my door and restart the car for it to unfreeze when it freezes.
It popped up on the dashboard whilst driving, saying the rear passenger door was open, when it wasn't.
I've showed the garage video and picture evidence, to be told "No issues, it's all in my head". The garages they sent it to for diagnostics didn't have a diagnostics sheet. When I asked today for it when picking the car up, they said they can't do them and don't have one. What. The....
Finance company informed, they want me to send proofs over and testimony's from people who have witnessed the faults. I've got an appointment to see and speak to Trading Standards on Friday. I've left the car with the garage I bought it from after removing all my personal property under the grounds of the owner of the garage will drive it for 3 days and see if the issue occurs for him. His incompetent self, is the one who said its all in my head, they said it looks like it is the switch, then backtracked when I went back in to ask saying there's no issue.
The owner of the garage when he was driving the car earlier, was pulling up on the handbrake saying that's how it disengages and pushing down disengages it. He soon realised his fault, corrected himself and talked in a condescending tone to me. Drove my car without a seatbelt on on public roads.
They say they need to see these faults happen... Is video evidence, damage to the car, pictures and witnesses not enough??
Handbrake also disengages when the car is in neutral, if you depress the clutch whilst still in neutral and tap the accelerator, off it comes. Asked Vauxhall about this, they said themselves it shouldn't be doing that.
What do I do?
The dealership I bought the car from is of no help, at first they said if they sent the car for diagnostics to two places and they came back showing no faults, they'd change the car out of a goodwill gesture.
Well, that was a lie, wasn't it!
As was when they sold me the car, telling me they'd have a spare wheel and kit ordered for me. I've been chasing them up about this since I bought it, still don't have it.
On the day of collecting it, I drove to work, noticed the MPG was awful, turns out I had a slow puncture. Rang the garage, the told me they couldn't get me booked in for 3 days! I just picked the car up! So fantastic start, eh?
So I had to use the inflation kit. Now I have no way to fix or change to a spare/inflate if god forbid it goes flat again.
Handbrake is intermittent, it doesn't always engage first time when you pull the electric switch. Sometimes have to pull it at least 3 damn times for it to work. Its rolled a few times, one of the times, its rolled on my drive and smashed into my gate, causing damage to the rear bumper. Another time, it rolled with my 1 year old son in the car, still in his car seat.
Was meeting my mum in town, parked up, applied the handbrake. Got out to get his pram out the boot and my mum got out to get him out the car seat. As I'm walking to the back of the car, it begins to roll. I rush back to the front and hop in, applying the handbrake again. Garage I bought it from don't care, even though today they saw the issue first hand of it not applying first time you pull it being intermittent.
Radio likes to freeze and lock up. I have to take my key out the ignition, open my door and restart the car for it to unfreeze when it freezes.
It popped up on the dashboard whilst driving, saying the rear passenger door was open, when it wasn't.
I've showed the garage video and picture evidence, to be told "No issues, it's all in my head". The garages they sent it to for diagnostics didn't have a diagnostics sheet. When I asked today for it when picking the car up, they said they can't do them and don't have one. What. The....
Finance company informed, they want me to send proofs over and testimony's from people who have witnessed the faults. I've got an appointment to see and speak to Trading Standards on Friday. I've left the car with the garage I bought it from after removing all my personal property under the grounds of the owner of the garage will drive it for 3 days and see if the issue occurs for him. His incompetent self, is the one who said its all in my head, they said it looks like it is the switch, then backtracked when I went back in to ask saying there's no issue.
The owner of the garage when he was driving the car earlier, was pulling up on the handbrake saying that's how it disengages and pushing down disengages it. He soon realised his fault, corrected himself and talked in a condescending tone to me. Drove my car without a seatbelt on on public roads.
They say they need to see these faults happen... Is video evidence, damage to the car, pictures and witnesses not enough??
Handbrake also disengages when the car is in neutral, if you depress the clutch whilst still in neutral and tap the accelerator, off it comes. Asked Vauxhall about this, they said themselves it shouldn't be doing that.
What do I do?
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